CSA International - Product Alerts & Recalls

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CSA Product Alerts & Product Recalls direct to you

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CSA Group's Corporate Audits & Investigations (A&I) team is an integral part of the CSA Group Legal Department located in our Corporate Office. The A&I team investigates incidents involving CSA certified products, issues all points bulletins (apbs), product recalls and safety notices in co-operation with manufacturers and supports the standards development process.

Fill out the online form below and let us know about an incident with a CSA-certified product or download a Microsoft Word version of our Product Incident Report form.

You can also call CSA Group’s Corporate Audits & Investigations at (416) 747-4278

* mandatory fields

ABOUT YOU:

1. Your name: *
2. Company:
3. Address: *
4. E-mail: *
5. Phone number: *	6. Fax number

ABOUT THE USER OF THE PRODUCT (IF NOT YOU):

7. Product user:
8. Company:
9. Address:
10. Contact:
11. Phone number:	12. Fax number

ABOUT THE PRODUCT:

13. Is this a CSA-Marked product? * What does that mean?	Yes No
14. CSA File #: What does that mean?
15. Product:
16. Product purchase date:
17. Product/Description code:
18. Ratings:
19. Model No.:
20. Manufacturer:
21. Serial Number:
22. Where was the product used?:

ABOUT THE INCIDENT:

23. Incident date:
24. Did it cause fire?	Yes No
25. Did it cause injuries?	Yes No
26. Did it cause any damage?
27. Please describe the incident below *

* I consent to CSA collecting and using the information provided by me on this form strictly to conduct investigations into the product incident described. If appropriate and applicable, I understand that it is my responsibility to obtain the consent of individuals whose personal information I am disclosing to CSA. CSA is committed to protecting the privacy of the personal information in this form. This information is never sold to third parties by CSA. However, I understand and consent to CSA releasing any personal information contained on this form to manufacturers or regulatory authorities for the purpose of investigating a product incident (only to the extent required for such investigation); or to comply with a court order requiring release. Visit CSA’s Corporate Policy on Confidentiality and Privacy for information on how CSA protects your personal information.